Property Management Systems Administrator/Analyst

Job description


Property Management Systems Administrator/Analyst

Your role as our Property Management Systems Administrator/Analyst will be first line of contact between IT Support and Property Management operations. Essential duties will consist of assisting our on-site and corporate associates with performing their day to day functions within our property management systems. Strong technical knowledge, problem solving abilities, and troubleshooting techniques are the keys to your success. The applicant will have an aptitude and interest in property management operations procedures and property management software systems including Yardi Voyager, Yardi Voyager Plus (CRM), Rent Café, and other operational systems. The applicant will act as the front-line internal support person to assist with all Yardi related issues. The applicant be responsible for the support and implementation of Yardi procedures and programs to accomplish objectives set forth by the company.

A successful candidate must be a self-starter who is able to handle a high level of volume both independently and as part of a team to support ongoing operations and meet all deadlines for special projects. A thorough understanding of Property Management Systems is required.

Essential Job Duties and Responsibilities:

  • Full access Yardi Systems Support – analyze our current system, suggest modifications, escalate issues to Yardi support teams and monitoring ongoing Yardi support.
  • Learn all aspects of the property management industry and administration of Property Management software platforms (Yardi Suite, Rent Café, Blue Moon, CRM, and any other systems used within the organization).
  • Set up properties, users, and permissions, and manage the staffing changes on the Yardi, Rent Café and other operational systems.
  • Assist with system upgrades, implementations, and maintenance when required.
  • Analyze requests to interpret solutions.
  • Provide timely responses in a professional, customer service-oriented fashion that resolves core issues as efficiently as possible.
  • Maintain an overall positive, helpful attitude when working with end-users.
  • Additional duties as assigned.
  • Hands-on Yardi Voyager experience within a property and/or asset management environment.
  • Proficient with Yardi Voyager, Voyager Plus (CRM), Rent Café, SQL server and SSRS.
  • Proficient with Microsoft Office 365 applications.
  • Excellent communication skills including written, verbal and presentation skills.
  • Property management experience is a plus.

Job requirements

Specific Qualifications, Skills, and Equipment

  • Hands-on Yardi Voyager experience within a property and/or asset management environment.
  • Proficient with Yardi Voyager, Voyager Plus (CRM), Rent Café, SQL server and SSRS.
  • Proficient with Microsoft Office 365 applications.
  • Excellent communication skills including written, verbal and presentation skills.
  • Property management experience is a plus.